The following instructions are for Macintosh computers. Click here for Windows PC instructions.
These instructions are intended to help you diagnose what may be wrong with your Unify installation. If you're not comfortable doing this, OR if you run into any trouble, contact us at UnifySupport@PlugInGuru.com immediately and please wait for a response before trying to make any more changes, or you may just make things worse.
Open your Mac's Applications folder. You can do this by choosing “Applications” from the Go menu in the Finder. Look for the Unify application itself, and also for a folder called PlugInGuru. If you don't see either of those, you may need to run the Unify installer again.
Click once on the Unify app icon to select it, and press Cmd+I or choose “Get Info” from the File menu. An information window will pop up; the top half should look something like this:
If the displayed version number is not 1.0.9, there was a problem with your installation, because the Unify app has not been updated.
Look inside the PlugInGuru folder. You should see two folders:
IMPORTANT: Because these files are in your Mac's Applications folder, it's important that you don't try to move or delete them, as this will certainly cause Unify to stop working properly.
This is what the HelperApps and VST folders should contain:
If anything seems to be missing, restart your Mac, run the Unify installer again, then check for the files again. If any are still missing, contact us at UnifySupport@PlugInGuru.com and please wait for a response before trying to make any changes yourself.
The plug-in versions of Unify are kept in your Mac's /Library/Audio/Plug-Ins folder, in sub-folders called Components (Audio Units), VST, and VST3:
The screenshot above shows a very simple setup on a Mac that has no other plug-ins installed. You will most likely see many more files in each of the three sub-folders. What you need to do is:
Select each of the three plug-in icons and press Cmd+I (or choose File>Get Info) and check the version numbers, as was described above for the Unify app.
If any of the displayed version numbers is not 1.0.9, there was a problem with your installation, because the plug-in in question has not been updated.
Some Mac users have reported that the Unify installer fails to install, or update, one or more of these three plug-ins. If any of the three seem to be missing:
Run the Unify stand-alone app and click the “gear” icon at the bottom to open the Settings view. Check the displayed path for the Unify data (aka “content”) folder, and make sure it's what you expect. If not, you might simply need to click the “Change…” button and re-select your Unify data folder.
If the data-folder path looks correct, click the “Open…” button to open the folder in the Finder. It should looks like this:
NOTE: If you see a “VST” folder in there, that's from your previous installation, and is no longer needed. You can safely drag it to the Trash.
If any of the folders shown above is missing, contact us at UnifySupport@PlugInGuru.com. If you can, take a screenshot of the folder view (Cmd+Shift+4) and include that in your email. Please wait for a response before trying to make further changes yourself.