The following instructions are for Windows computers. Click here for Macintosh instructions.

These instructions are intended to help you diagnose what may be wrong with your Unify installation. If you're not comfortable doing this, OR if you run into any trouble, contact us at UnifySupport@PlugInGuru.com immediately and please wait for a response before trying to make any more changes, or you may just make things worse.

In Windows Explorer, open C:\Program Files\PlugInGuru. You should see a single sub-folder called Unify. Open that; the contents should look something like this. Note you may not see some of the filename extensions like “.exe”.

The “unins…” files are created by the Unify installer, to make sure you can uninstall Unify should you want to.

The Unify.exe file is the Unify stand-alone executable. It's very important that you can see this file. It's OK if you don't see the “.exe” part of the name—that depends on your specific Windows settings—but you should see one file with the base name “Unify” and showing the Unify icon.

If any of these files/folders are missing, restart your computer, run the Unify installer one more time, and then check again. If something is still missing, contact us at UnifySupport@PlugInGuru.com and please wait for a response before trying to change anything yourself, or you might make things worse.

NOTE: Because all these files are in your PC's Applications folder, it's important that you don't try to move or delete them, as this will certainly cause Unify to stop working properly.

Click once on the Unify app icon to select it. Some details may appear at the bottom of the Explorer window like this:

If you don't see that, right-click the file icon and choose “Properties”. In the Properties window which appears, click the “Details” tab, and you should see something like this:

If the displayed version number is not 1.0.9, there was a problem with your installation, because the Unify app has not been updated.

• Restart your PC, run the Unify installer one more time, and check the file version again.
• If it's still not right, contact us at UnifySupport@PlugInGuru.com and please wait for a response before trying to do anything more yourself.

IMPORTANT: Because these files are in your Mac's Applications folder, it's important that you don't try to move or delete them, as this will certainly cause Unify to stop working properly.

The HelperApps folder should contain a single executable file called PlugScanner.exe. (It's OK if you don't see the “.exe” extension.)

The VST folders should contain:

If anything seems to be missing, restart your Mac, run the Unify installer again, then check for the files again. If any are still missing, contact us at UnifySupport@PlugInGuru.com and please wait for a response before trying to make any changes yourself.

The VST3 version of the Unify plug-in will always be installed to C:\Program Files\Common Files\VST3. Open that folder in Windows Explorer, and look for the Unify VST3 plug-in file; it will be called Unify.vst3 but you might not see the “.vst3” extension. If you can't find it, you might want to restart your PC, run the Unify installer again, then check again for the plug-in.

The VST2 (or simply “VST”) version of the Unify plug-in should be in whichever folder you chose when you ran the Unify installer. (If you can't remember, you can run the installer again and skip through to the step where it asks for the VST2 folder; whatever you chose before will be displayed, and then you can Cancel the installation.) Open that folder, and look for the Unify VST plug-in file; it will be called Unify.dll, but you might not see the “.dll” extension. If you can't find it, check the folder path again, but if you're sure, you might want to restart your PC, run the Unify installer again, then check again for the plug-in.

Check the version numbers of the VST and VST3 plug-ins by clicking once on the file icon. You may see the version details appear right at the bottom of the Windows Explorer window; if not, right-click the file icon and choose “Properties”, then click the “Details” tab in the properties window that pops up.

If either of the plug-in version numbers is not 1.0.9, there was a problem with your installation, because the plug-in in question has not been updated.

• Restart your PC, run the Unify installer one more time, and check the file versions again.
• If it's still not right, please contact us at UnifySupport@PlugInGuru.com.

Run the Unify stand-alone app and click the “gear” icon at the bottom to open the Settings view. Check the displayed path for the Unify data (aka “content”) folder, and make sure it's what you expect. If not, you might simply need to click the “Change…” button and re-select your Unify data folder.

If the data-folder path looks correct, click the “Open…” button to open the folder in Window Explorer. The basic structure is this:

NOTE: If you see a “VST” folder in there, that's from your previous installation, and is no longer needed. You can safely drag it to the Trash.

If any of the folders shown above is missing, contact us at UnifySupport@PlugInGuru.com. If you can, take a screenshot of the folder view, and include that in your email. Please wait for a response before trying to make further changes yourself.