troubleshooting
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troubleshooting [2020/01/07 18:56] – [Plug-ins that Unify cannot yet load] shane | troubleshooting [2020/06/29 16:17] – [Known issues and limitations in Unify 1.0] shane | ||
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**This page is UNDER CONSTRUCTION** and will change as users report specific issues. If an issue you're facing isn't listed here, let us know (< | **This page is UNDER CONSTRUCTION** and will change as users report specific issues. If an issue you're facing isn't listed here, let us know (< | ||
- | ===== Known issues and limitations in Unify 1.0 ===== | + | ===== Known issues and limitations in Unify 1.x ===== |
- | As with any " | + | As with any " |
---- | ---- | ||
===== Problems installing the Unify Standard Library ===== | ===== Problems installing the Unify Standard Library ===== | ||
- | A few users have reported that, when they try to drag/ | + | **If you accidentally CANCEL loading |
+ | If you hit the " | ||
+ | |||
+ | ===== Duplicate entries in patch browser ===== | ||
+ | A handful of users (all on Windows?) have reported seeing duplicate and even triplicate entries in Unify' | ||
+ | - Close Unify if it's open. | ||
+ | - Open the main Unify data folder, and go inside the Libraries sub-folder. | ||
+ | * If you see a file called //favorites.xml//, RENAME it (e.g. //OLD favorites.xml// | ||
+ | | ||
+ | - Run Unify again. | ||
+ | - Rebuild the patch database. | ||
+ | |||
+ | Rebuilding the patch database in this way will cause Unify to forget which patches you may have marked as favorites. The renamed // | ||
===== Plug-in scanning issues ===== | ===== Plug-in scanning issues ===== | ||
Unify' | Unify' | ||
- | In a few rare cases, the // | + | In a few rare cases, the // |
- Cancel the scan | - Cancel the scan | ||
- Locate the problem plug-in in the Mac Finder or Windows Explorer, and move it to some other folder | - Locate the problem plug-in in the Mac Finder or Windows Explorer, and move it to some other folder | ||
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- Try the drag/drop method to re-scan just that plug-in---this works in many cases. | - Try the drag/drop method to re-scan just that plug-in---this works in many cases. | ||
+ | If you're not sure exactly which is the " | ||
+ | * Watch the // | ||
+ | * It scans in reverse alphabetical order, so you only need to be close | ||
+ | * Moving a **group of plug-in files**---from a little before, to a little after where // | ||
+ | * Re-run the scan, to see if it can get past the problem plug-in. | ||
+ | * Once the scan makes it to the end, move the plug-ins back into the original folder, one at a time and re-scanning until you find the one that makes // | ||
+ | * Carry on from step 2 above | ||
+ | |||
+ | If you run into any problems with the plug-in scanner, we'd like to hear about them. Any feedback you can provide COULD be the information we need to understand why something isn't working. So email us at unifysupport@pluginguru.com if you have any information to share. | ||
===== Plug-ins that Unify cannot yet load ===== | ===== Plug-ins that Unify cannot yet load ===== | ||
- | We are working hard to track down why Unify can't load certain plug-ins. The following is a list of plug-ins which //at least some users// have reported being unable to load. Where possible, the plug-in format and operating system are indicated in parentheses. | + | We are working hard to track down why Unify can't load certain plug-ins. The following is a list of plug-ins which **at least some users** have reported being unable to load - many others are. The plug-in format and operating system are indicated in parentheses, where known. |
* **AIR Music Technology** | * **AIR Music Technology** | ||
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* **Lennar Digital** | * **Lennar Digital** | ||
* Sylenth | * Sylenth | ||
+ | * **Slate Digital** | ||
+ | * All AU plug-ins? (Mac) | ||
* **Softube** | * **Softube** | ||
* ALL Softube plug-ins (Mac) | * ALL Softube plug-ins (Mac) | ||
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Please use the [[https:// | Please use the [[https:// | ||
+ | |||
+ | **ALSO** - another alternative way to load Plug-Ins is to drag the plug-ins from your finder into Unify' | ||
===== Issues with bundled plug-ins ===== | ===== Issues with bundled plug-ins ===== |
troubleshooting.txt · Last modified: 2023/05/08 18:59 by 127.0.0.1