Differences

This shows you the differences between two versions of the page.

--- troubleshooting [2020/03/06 02:40] – [Problems installing the Unify Standard Library] shane
+++ troubleshooting [2020/06/29 16:17] – [Known issues and limitations in Unify 1.0] shane
@@ Line 2: / Line 2: @@
 **This page is UNDER CONSTRUCTION** and will change as users report specific issues. If an issue you're facing isn't listed here, let us know (<UnifySupport@PlugInGuru.com>) and we'll add it.
-===== Known issues and limitations in Unify 1.0 =====
+===== Known issues and limitations in Unify 1.x =====
-As with any "version 1.0" product, Unify still has a few limitations that we'll be working hard to fix through the coming weeks and months.
+As with any "version 1" product, Unify still has a few limitations that we'll be working hard to fix through the coming weeks and months.
 ----
@@ Line 11: / Line 11: @@
 If you hit the "Cancel" button instead of "Open" when selecting the //Unify Factory Content.guru// file, just click the "gear" icon to go to Unify's Settings view, and **click the "Select .guru file..." button**. It's right in the middle---the only colored button on the page.
+===== Duplicate entries in patch browser =====
+A handful of users (all on Windows?) have reported seeing duplicate and even triplicate entries in Unify's patch browser. We don't yet know the cause, but there is a work-around, as follows:
+  - Close Unify if it's open.
+  - Open the main Unify data folder, and go inside the Libraries sub-folder.
+    * If you see a file called //favorites.xml//, RENAME it (e.g. //OLD favorites.xml// or something).
+    * Locate the file //presets.db// (this is the patch database) and drag it to the Trash.
+  - Run Unify again.
+  - Rebuild the patch database.
+Rebuilding the patch database in this way will cause Unify to forget which patches you may have marked as favorites. The renamed //favorites.xml// file MAY be useful to re-mark them. Open it in a text editor and you MAY see a list of the patches you had marked as favorites before. (We say "MAY" because whatever underlying issue is causing the multiple patch entries could also affect the favorites file, so we can't be sure.)
 ===== Plug-in scanning issues =====