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troubleshooting

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Problems and Solutions

This page is UNDER CONSTRUCTION and will change as users report specific issues. If an issue you're facing isn't listed here, let us know (UnifySupport@PlugInGuru.com) and we'll add it.

Known issues and limitations in Unify 1.0

As with any “version 1.0” product, Unify still has a few limitations that we'll be working hard to fix through the coming weeks and months.


Problems installing the Unify Standard Library

A few users have reported that, when they try to drag/drop the Unify Standard Library.guru file onto Unify, the mouse cursor turns into a circle with a diagonal line through it, and they can't drop the file in. This will happen if you accidentally select more than one file before starting the drag operation. Make sure only the .guru file is selected, and drag just that one file into the Unify GUI window.

Plug-in scanning issues

Unify's plug-in scanning system is quite robust, but occasionally, it may report that a particular plug-in can't be loaded, even though it actually can. When this happens, locate the plug-in in the Mac Finder or Windows Explorer and drag/drop its icon directly into the Known Plug-Ins view. This will often correct the problem.

In a few rare cases, the PlugScanner helper app may get stuck on one particular plug-in, re-starting again and again. If this happens:

  1. Cancel the scan
  2. Locate the problem plug-in in the Mac Finder or Windows Explorer, and move it to some other folder
  3. Start the scan again
  4. Once you are able to scan all the way to the end, you can move the problem plug-in back where it was.
  5. Try the drag/drop method to re-scan just that plug-in—this works in many cases.

Plug-ins that Unify cannot yet load

We are working hard to track down why Unify can't load certain plug-ins. The following is a list of plug-ins which at least some users have reported being unable to load. Where possible, the plug-in format and operating system are indicated in parentheses.

  • AIR Music Technology
    • Vacuum Pro
  • Lennar Digital
    • Sylenth
  • Softube
    • ALL Softube plug-ins (Mac)
  • Steinberg
    • HALion 6 (VST, Windows)
  • Toontrack
    • Superior Drummer, EZKEys or any other Toontrack products
  • u-he
    • Twangstrom (VST, Windows)
  • UVI
    • Falcon (VST, Windows 10)
  • Waves Audio
    • All instrument plug-ins
    • SOME audio-effect plug-ins

Please use the PlugInGuru Forums to let us know about any more you may discover. We have set up separate forums for plug-in issues on Windows and Mac computers, because it often happens that a plug-in may work on one, but not the other.

Issues with bundled plug-ins

BlueARP: Clicking on pattern-name causes crashing on Windows systems only. Does not happen on Macintosh. This appears to be an issue in BlueARP itself, and we will work with the author to try to resolve it.

Having your say

We very much want to hear your feedback about your experience with Unify–what works for you and what does not. The very best way to talk about this is to register at our new PlugInGuru Forums web site. Forum discussions can be seen by all members, so by posting your issues there, you'll be helping other Unify users who may experience similar issues.

For any communications you prefer to keep private, contact us directly at UnifySupport@PlugInGuru.com.

troubleshooting.1578423134.txt.gz · Last modified: 2020/01/07 18:52 by shane