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troubleshooting [2020/01/10 07:23]
skippy [Plug-ins that Unify cannot yet load]
troubleshooting [2020/06/29 16:20] (current)
shane [Issues with bundled plug-ins]
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 **This page is UNDER CONSTRUCTION** and will change as users report specific issues. If an issue you're facing isn't listed here, let us know (<UnifySupport@PlugInGuru.com>) and we'll add it. **This page is UNDER CONSTRUCTION** and will change as users report specific issues. If an issue you're facing isn't listed here, let us know (<UnifySupport@PlugInGuru.com>) and we'll add it.
  
-===== Known issues and limitations in Unify 1.===== +===== Known issues and limitations in Unify 1.===== 
-As with any "version 1.0" product, Unify still has a few limitations that we'll be working hard to fix through the coming weeks and months.+As with any "version 1" product, Unify still has a few limitations that we'll be working hard to fix through the coming weeks and months.
  
 ---- ----
  
 ===== Problems installing the Unify Standard Library ===== ===== Problems installing the Unify Standard Library =====
-**PC ISSUES:** +**If you accidentally CANCEL loading the //Unify Factory Content.guru// file during installation:** 
-A few users have reported that, when they try to drag/drop the //Unify Standard Library.guru// file onto Unify, the mouse cursor turns into a circle with a diagonal line through it, and they can't drop the file in. **This will happen if you accidentally select more than one file** before starting the drag operation. Make sure **only** the //.guru// file is selected, and drag **just that one file** into the Unify GUI window.+If you hit the "Cancel" button instead of "Open" when selecting the //Unify Factory Content.guru// file, just click the "gear" icon to go to Unify's Settings view, and **click the "Select .guru file..." button**. It's right in the middle---the only colored button on the page.
  
-**Macintosh ISSUES:** +===== Duplicate entries in patch browser ===== 
-We found that our original installer was NOT compatible with OS X 10.12 ElCapitan (you receive a "no mountable file systems" error message). We have fixed the problem and uploaded new version of the Mac Installer simply log into your PlugInGuru.com account and scroll down the page to see the "Libraries You Own" and click the link to re-download the Unify_Mac.dmg file.+A handful of users (all on Windows?have reported seeing duplicate and even triplicate entries in Unify's patch browser. We don't yet know the cause, but there is work-around, as follows: 
 +  Close Unify if it's open. 
 +  - Open the main Unify data folder, and go inside the Libraries sub-folder. 
 +    * If you see a file called //favorites.xml//, RENAME it (e.g. //OLD favorites.xml// or something). 
 +    * Locate the file //presets.db// (this is the patch database) and drag it to the Trash. 
 +  - Run Unify again. 
 +  - Rebuild the patch database.
  
-**ABLETON Live Macintosh** - for some reason, Ableton Live (in some cases) does not recognize the VST or VST3 version of Unify. It does however see the Audio Unit version. We will try to solve this problem but in the meantime, please just use the Audio Unit version.+Rebuilding the patch database in this way will cause Unify to forget which patches you may have marked as favoritesThe renamed //favorites.xml// file MAY be useful to re-mark them. Open it in a text editor and you MAY see a list of the patches you had marked as favorites before(We say "MAY" because whatever underlying issue is causing the multiple patch entries could also affect the favorites file, so we can't be sure.)
  
 ===== Plug-in scanning issues ===== ===== Plug-in scanning issues =====
 Unify's plug-in scanning system is quite robust, but occasionally, it may report that a particular plug-in can't be loaded, even though it actually can. When this happens, locate the plug-in in the Mac Finder or Windows Explorer and drag/drop its icon directly into the Known Plug-Ins view. This will often correct the problem. Unify's plug-in scanning system is quite robust, but occasionally, it may report that a particular plug-in can't be loaded, even though it actually can. When this happens, locate the plug-in in the Mac Finder or Windows Explorer and drag/drop its icon directly into the Known Plug-Ins view. This will often correct the problem.
  
-In a few rare cases, the //PlugScanner// helper app may get stuck on one particular plug-in, re-starting again and again. If this happens:+In a few rare cases, the //PlugScanner// helper app may get stuck on one particular plug-in, re-starting again and again. This should not happen at all in Unify v1.0.6 and later, but IF it does:
   - Cancel the scan   - Cancel the scan
   - Locate the problem plug-in in the Mac Finder or Windows Explorer, and move it to some other folder   - Locate the problem plug-in in the Mac Finder or Windows Explorer, and move it to some other folder
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   * Carry on from step 2 above   * Carry on from step 2 above
  
 +If you run into any problems with the plug-in scanner, we'd like to hear about them. Any feedback you can provide COULD be the information we need to understand why something isn't working. So email us at unifysupport@pluginguru.com if you have any information to share.
  
 ===== Plug-ins that Unify cannot yet load ===== ===== Plug-ins that Unify cannot yet load =====
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 ===== Issues with bundled plug-ins ===== ===== Issues with bundled plug-ins =====
  
-**BlueARP: Clicking on pattern-name causes crashing** on Windows systems only. Does not happen on Macintosh. This appears to be an issue in BlueARP itself, and we will work with the author to try to resolve it.+<del>**BlueARP: Clicking on pattern-name causes crashing** on Windows systems only. Does not happen on Macintosh. This appears to be an issue in BlueARP itself, and we will work with the author to try to resolve it.</del> 
 + 
 +This has been fixed. Make sure you are running the latest v2.3.1 version of BlueARP, which is installed automatically with recent versions of Unify.
  
 {{::bluearp-bug-1.png|}} {{::bluearp-bug-1.png|}}
troubleshooting.1578640998.txt.gz · Last modified: 2020/01/10 07:23 by skippy