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troubleshooting

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Problems and Solutions

This page is UNDER CONSTRUCTION and will change as users report specific issues. If an issue you're facing isn't listed here, let us know (UnifySupport@PlugInGuru.com) and we'll add it.

Known issues and limitations in Unify 1.0

As with any “version 1.0” product, Unify still has a few limitations that we'll be working hard to fix through the coming weeks and months.


Problems installing the Unify Standard Library

PC ISSUES: A few users have reported that, when they try to drag/drop the Unify Standard Library.guru file onto Unify, the mouse cursor turns into a circle with a diagonal line through it, and they can't drop the file in. This will happen if you accidentally select more than one file before starting the drag operation. Make sure only the .guru file is selected, and drag just that one file into the Unify GUI window.

Macintosh ISSUES: We found that our original installer was NOT compatible with OS X 10.12 ElCapitan (you receive a “no mountable file systems” error message). We have fixed the problem and uploaded a new version of the Mac Installer - simply log into your PlugInGuru.com account and scroll down the page to see the “Libraries You Own” and click the link to re-download the Unify_Mac.dmg file.

ABLETON Live Macintosh - for some reason, Ableton Live (in some cases) does not recognize the VST or VST3 version of Unify. It does however see the Audio Unit version. We will try to solve this problem but in the meantime, please just use the Audio Unit version.

Plug-in scanning issues

Unify's plug-in scanning system is quite robust, but occasionally, it may report that a particular plug-in can't be loaded, even though it actually can. When this happens, locate the plug-in in the Mac Finder or Windows Explorer and drag/drop its icon directly into the Known Plug-Ins view. This will often correct the problem.

In a few rare cases, the PlugScanner helper app may get stuck on one particular plug-in, re-starting again and again. This should not happen at all in Unify v1.0.6 and later, but IF it does:

  1. Cancel the scan
  2. Locate the problem plug-in in the Mac Finder or Windows Explorer, and move it to some other folder
  3. Start the scan again
  4. Once you are able to scan all the way to the end, you can move the problem plug-in back where it was.
  5. Try the drag/drop method to re-scan just that plug-in—this works in many cases.

If you're not sure exactly which is the “problem” plug-in at step 2, you can find out as follows:

  • Watch the PlugScanner dialog to get a rough idea of which plug-in is the problem one
    • It scans in reverse alphabetical order, so you only need to be close
  • Moving a group of plug-in files—from a little before, to a little after where PlugScanner keeps getting stuck—out of the plug-in folder.
  • Re-run the scan, to see if it can get past the problem plug-in.
  • Once the scan makes it to the end, move the plug-ins back into the original folder, one at a time and re-scanning until you find the one that makes PlugScanner crash.
  • Carry on from step 2 above

If you run into any problems with the plug-in scanner, we'd like to hear about them. Any feedback you can provide COULD be the information we need to understand why something isn't working. So email us at unifysupport@pluginguru.com if you have any information to share.

Plug-ins that Unify cannot yet load

We are working hard to track down why Unify can't load certain plug-ins. The following is a list of plug-ins which at least some users have reported being unable to load - many others are. The plug-in format and operating system are indicated in parentheses, where known.

  • AIR Music Technology
    • Vacuum Pro
  • Lennar Digital
    • Sylenth
  • Slate Digital
    • All AU plug-ins? (Mac)
  • Softube
    • ALL Softube plug-ins (Mac)
  • Steinberg
    • HALion 6 (VST, Windows)
  • Toontrack
    • Superior Drummer, EZKEys or any other Toontrack products
  • u-he
    • Twangström (VST, Windows)
  • UVI
    • Falcon (VST, Windows 10)
  • Waves Audio
    • All instrument plug-ins
    • SOME audio-effect plug-ins

Please use the PlugInGuru Forums to let us know about any more you may discover. We have set up separate forums for plug-in issues on Windows and Mac computers, because it often happens that a plug-in may work on one, but not the other.

ALSO - another alternative way to load Plug-Ins is to drag the plug-ins from your finder into Unify's “Known Plugins” window (click the PlugIn icon bottom Right cluster). This bypasses the scanner and will allow you to load as many files as you select in your finder and drag into Unify,

Issues with bundled plug-ins

BlueARP: Clicking on pattern-name causes crashing on Windows systems only. Does not happen on Macintosh. This appears to be an issue in BlueARP itself, and we will work with the author to try to resolve it.

Having your say

We very much want to hear your feedback about your experience with Unify–what works for you and what does not. The very best way to talk about this is to register at our new PlugInGuru Forums web site. Forum discussions can be seen by all members, so by posting your issues there, you'll be helping other Unify users who may experience similar issues.

For any communications you prefer to keep private, contact us directly at UnifySupport@PlugInGuru.com.

troubleshooting.1580874880.txt.gz · Last modified: 2020/02/05 03:54 by shane