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troubleshooting

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troubleshooting [2020/03/06 02:40]
shane [Problems installing the Unify Standard Library]
troubleshooting [2020/06/29 16:20] (current)
shane [Issues with bundled plug-ins]
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 **This page is UNDER CONSTRUCTION** and will change as users report specific issues. If an issue you're facing isn't listed here, let us know (<UnifySupport@PlugInGuru.com>) and we'll add it. **This page is UNDER CONSTRUCTION** and will change as users report specific issues. If an issue you're facing isn't listed here, let us know (<UnifySupport@PlugInGuru.com>) and we'll add it.
  
-===== Known issues and limitations in Unify 1.===== +===== Known issues and limitations in Unify 1.===== 
-As with any "version 1.0" product, Unify still has a few limitations that we'll be working hard to fix through the coming weeks and months.+As with any "version 1" product, Unify still has a few limitations that we'll be working hard to fix through the coming weeks and months.
  
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 If you hit the "Cancel" button instead of "Open" when selecting the //Unify Factory Content.guru// file, just click the "gear" icon to go to Unify's Settings view, and **click the "Select .guru file..." button**. It's right in the middle---the only colored button on the page. If you hit the "Cancel" button instead of "Open" when selecting the //Unify Factory Content.guru// file, just click the "gear" icon to go to Unify's Settings view, and **click the "Select .guru file..." button**. It's right in the middle---the only colored button on the page.
  
 +===== Duplicate entries in patch browser =====
 +A handful of users (all on Windows?) have reported seeing duplicate and even triplicate entries in Unify's patch browser. We don't yet know the cause, but there is a work-around, as follows:
 +  - Close Unify if it's open.
 +  - Open the main Unify data folder, and go inside the Libraries sub-folder.
 +    * If you see a file called //favorites.xml//, RENAME it (e.g. //OLD favorites.xml// or something).
 +    * Locate the file //presets.db// (this is the patch database) and drag it to the Trash.
 +  - Run Unify again.
 +  - Rebuild the patch database.
 +
 +Rebuilding the patch database in this way will cause Unify to forget which patches you may have marked as favorites. The renamed //favorites.xml// file MAY be useful to re-mark them. Open it in a text editor and you MAY see a list of the patches you had marked as favorites before. (We say "MAY" because whatever underlying issue is causing the multiple patch entries could also affect the favorites file, so we can't be sure.)
  
 ===== Plug-in scanning issues ===== ===== Plug-in scanning issues =====
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 ===== Issues with bundled plug-ins ===== ===== Issues with bundled plug-ins =====
  
-**BlueARP: Clicking on pattern-name causes crashing** on Windows systems only. Does not happen on Macintosh. This appears to be an issue in BlueARP itself, and we will work with the author to try to resolve it.+<del>**BlueARP: Clicking on pattern-name causes crashing** on Windows systems only. Does not happen on Macintosh. This appears to be an issue in BlueARP itself, and we will work with the author to try to resolve it.</del> 
 + 
 +This has been fixed. Make sure you are running the latest v2.3.1 version of BlueARP, which is installed automatically with recent versions of Unify.
  
 {{::bluearp-bug-1.png|}} {{::bluearp-bug-1.png|}}
troubleshooting.1583462433.txt.gz · Last modified: 2020/03/06 02:40 by shane